At Conrad and Sons Guns (CBC Engineering LLC, doing business as Conrad and Sons Guns), we stand behind the products we sell and are committed to your satisfaction. This Return and Exchange Policy outlines the conditions under which merchandise purchased from our store or website at conradguns.com may be returned, exchanged, or refunded.
Because we operate as a federally licensed firearms dealer (FFL), certain products — particularly regulated firearms — are subject to strict legal restrictions that limit our ability to accept returns. We encourage all customers to ask questions and inspect products carefully before completing a purchase. Our shop is by appointment only; transfers are typically Monday, Wednesday, and Thursday, 4:30–9:30 p.m. CT.
This policy applies to all purchases made in-store and online through conradguns.com. By completing a purchase, you acknowledge that you have read and agree to the terms of this policy.
Once a firearm transfer has been completed — meaning ATF Form 4473 has been signed and a NICS background check has returned an approved or proceed result — the sale is considered final and no returns will be accepted. This applies to all new and used firearms including handguns, rifles, shotguns, and any other regulated firearm.
Federal law and ATF regulations do not permit a licensed dealer to re-sell a firearm that has been transferred to a customer without treating that transaction as a separate transfer requiring a new Form 4473 and NICS check. For this reason, once a firearm has left our custody and control, we are unable to accept it back as a return in the traditional retail sense.
If a firearm is found to have a manufacturer’s defect upon first use or inspection, please contact us immediately. We will assist you in facilitating a warranty claim directly with the manufacturer. Conrad and Sons Guns does not offer cash refunds on defective firearms but will:
Any claim of defect must be reported to us within 5 business days of the date of transfer. Claims reported after this window will be directed solely to the manufacturer for warranty service.
If a NICS background check results in a denial and the transfer does not take place, any funds collected will be refunded in full, minus any applicable transfer or processing fees. If a customer elects to cancel a layaway or special-order firearm prior to transfer, cancellation fees may apply as described in Section 7.
No Returns · No Exchanges · No Refunds. All ammunition sales are final. We do not accept returns or exchanges on any ammunition under any circumstances. This policy exists for safety reasons and is standard industry practice. We strongly encourage customers to verify caliber, gauge, and compatibility before purchase. Our staff is happy to assist with selection prior to your purchase.
New, non-firearm merchandise — including holsters, cleaning supplies, safes, optics, hearing protection, range bags, apparel, and other accessories — may be returned or exchanged under the following conditions:
| Condition | Requirement |
|---|---|
| Return window | Within 30 days of the original purchase date |
| Condition of item | Unused, unaltered, and in original condition |
| Packaging | Original packaging intact; all tags, manuals, and accessories included |
| Proof of purchase | Original receipt or order confirmation required |
| Method of refund | Refund issued to original payment method; cash refunds for cash purchases |
The following new merchandise is not eligible for return or exchange, regardless of condition:
All Used Items Sold As-Is. All used and consignment merchandise is sold in its existing condition. Conrad and Sons Guns makes reasonable efforts to accurately describe used items but does not offer warranties on used merchandise. Customers are encouraged to thoroughly inspect all used items prior to purchase. All used item sales are final.
Used firearms, used accessories, and consignment items are not eligible for return, exchange, or refund under any circumstances unless a specific written warranty was provided at the time of sale. If such a warranty was provided, the terms of that written warranty govern the transaction.
If a new non-firearm product is found to be defective upon receipt or first use, please contact us within 10 days of purchase. We will work with you to facilitate one of the following remedies at our discretion:
Claims of defect must be reported to us within the 10-day window. Items showing signs of misuse, modification, or improper maintenance will not be considered defective for the purposes of this policy.
Items ordered specifically for a customer that are not part of our standard in-store inventory are considered special orders. Special orders require a non-refundable deposit of up to 50% of the purchase price at the time of order placement. If a customer cancels a special order after placement:
Layaway purchases are subject to the following cancellation terms:
Layaway items are held in store and are not transferred to the customer until the balance is paid in full. Until transfer, all standard in-store policies apply.
Firearms purchased through conradguns.com are shipped to a customer’s local FFL dealer for transfer. The transfer of legal title and completion of ATF Form 4473 occurs at the receiving FFL, not at Conrad and Sons Guns. As a result, all sales of firearms ordered online are final upon shipment from our facility. If the receiving FFL is unable to complete the transfer for any reason, please contact us promptly to discuss available options.
Non-firearm merchandise ordered online and shipped to you may be returned in accordance with Section 4 of this policy, subject to the following additional conditions:
If your order arrives visibly damaged, please document the damage with photographs before opening the package further and contact us within 48 hours of delivery. We will work with the shipping carrier to file a damage claim and arrange for a replacement or refund as appropriate.
Gift cards and store credit issued by Conrad and Sons Guns are non-refundable and have no cash value. They may be applied toward any in-store or online purchase. Store credit issued as part of a return transaction does not expire but is non-transferable and may not be redeemed for cash.
| Product Category | Returnable? | Window | Notes |
|---|---|---|---|
| New firearms (transferred) | No | N/A | All sales final after transfer; defects directed to manufacturer warranty |
| Firearms (NICS denied / not transferred) | Yes | N/A | Full refund minus applicable fees |
| Ammunition | No | N/A | All sales final; no exceptions |
| New non-firearm accessories | Yes | 30 days | Unused, original packaging, receipt required |
| Defective new accessories | Yes | 10 days | Exchange, manufacturer referral, or refund |
| Used / consignment items | No | N/A | Sold as-is; all sales final |
| Special orders | No | N/A | Non-refundable deposit; cancellation fees apply |
| Online non-firearm orders | Yes | 30 days | Return authorization required; customer pays return shipping |
| Gift cards / store credit | No | N/A | Non-refundable; no cash value |
Conrad and Sons Guns reserves the right to modify this Return and Exchange Policy at any time. Changes will be posted to conradguns.com and will be effective upon posting. The policy in effect at the time of your purchase governs that transaction. We encourage customers to review this policy before making a purchase.
If you have any questions about this Return and Exchange Policy or need assistance with a return, exchange, or warranty claim, please don’t hesitate to reach out.
Conrad and Sons Guns
Website: conradguns.com
Email: sales@conradguns.com
Phone: 636-229-1966
By appointment only · Transfers: Mon / Wed / Thu, 4:30–9:30 p.m. Central Time
