Return & Exchange Policy

Conrad and Sons Guns  |  conradguns.com

Effective Date: May 17, 2026

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1. Overview

At Conrad and Sons Guns, we stand behind the products we sell and are committed to your satisfaction. This Return and Exchange Policy outlines the conditions under which merchandise purchased from our store or website at conradguns.com may be returned, exchanged, or refunded.

Because we operate as a federally licensed firearms dealer (FFL), certain products — particularly regulated firearms — are subject to strict legal restrictions that limit our ability to accept returns. We encourage all customers to ask questions and inspect products carefully before completing a purchase. Our staff is available to assist you Monday through Saturday, 9:00 AM to 6:00 PM CT.

This policy applies to all purchases made in-store and online through conradguns.com. By completing a purchase, you acknowledge that you have read and agree to the terms of this policy.

2. Firearms — No Returns After Transfer

Once a firearm transfer has been completed — meaning ATF Form 4473 has been signed and a NICS background check has returned an approved or proceed result — the sale is considered final and no returns will be accepted. This applies to all new and used firearms including handguns, rifles, shotguns, and any other regulated firearm.

2.1 Why Firearms Cannot Be Returned

Federal law and ATF regulations do not permit a licensed dealer to re-sell a firearm that has been transferred to a customer without treating that transaction as a separate transfer requiring a new Form 4473 and NICS check. For this reason, once a firearm has left our custody and control, we are unable to accept it back as a return in the traditional retail sense.

2.2 Exceptions — Defective Firearms

If a firearm is found to have a manufacturer’s defect upon first use or inspection, please contact us immediately. We will assist you in facilitating a warranty claim directly with the manufacturer. Conrad and Sons Guns does not offer cash refunds on defective firearms but will:

• Assist with the manufacturer warranty process on your behalf;
• Arrange shipping or local drop-off of the firearm to the manufacturer’s authorized repair center where applicable; or
• Accept the firearm back for exchange at our discretion if the manufacturer’s warranty supports a dealer-level replacement and the firearm has not been fired or altered.

Any claim of defect must be reported to us within 5 business days of the date of transfer. Claims reported after this window will be directed solely to the manufacturer for warranty service.

2.3 Firearm Was Not Transferred — Cancelled Transactions

If a NICS background check results in a denial and the transfer does not take place, any funds collected will be refunded in full, minus any applicable transfer or processing fees. If a customer elects to cancel a layaway or special-order firearm prior to transfer, cancellation fees may apply as described in Section 7.

3. Ammunition — All Sales Final

All ammunition sales are final. We do not accept returns or exchanges on any ammunition under any circumstances. This policy exists for safety reasons and is standard industry practice. We strongly encourage customers to verify caliber, gauge, and compatibility before purchase. Our staff is happy to assist with selection prior to your purchase.

4. New Non-Firearm Merchandise

New, non-firearm merchandise — including holsters, cleaning supplies, safes, optics, hearing protection, range bags, apparel, and other accessories — may be returned or exchanged under the following conditions:

Condition	Requirement
Return window	Within 30 days of the original purchase date
Condition of item	Unused, unaltered, and in original condition
Packaging	Original packaging intact; all tags, manuals, and accessories included
Proof of purchase	Original receipt or order confirmation required
Method of refund	Refund issued to original payment method; cash refunds for cash purchases

4.1 Non-Returnable New Merchandise

The following new merchandise is not eligible for return or exchange, regardless of condition:

• Opened cleaning solvents, lubricants, or chemical products
• Custom-ordered or special-order items (see Section 7)
• Items marked “Final Sale” or “Clearance” at the time of purchase
• Ear protection or safety items that have been opened and used
• Electronic items (scopes, rangefinders, lights) if the original packaging has been opened, unless defective

5. Used and Consignment Merchandise

Used firearms, used accessories, and consignment items are not eligible for return, exchange, or refund under any circumstances unless a specific written warranty was provided at the time of sale. If such a warranty was provided, the terms of that written warranty govern the transaction.

6. Defective Non-Firearm Products

If a new non-firearm product is found to be defective upon receipt or first use, please contact us within 10 days of purchase. We will work with you to facilitate one of the following remedies at our discretion:

• Exchange: Replace the defective item with the same or equivalent product, subject to availability.
• Manufacturer warranty referral: Assist in initiating a claim directly with the manufacturer if the defect falls under the product’s manufacturer warranty.
• Store credit or refund: Issue store credit or a refund to the original payment method if a replacement is not available and the item has not been misused.

Claims of defect must be reported to us within the 10-day window. Items showing signs of misuse, modification, or improper maintenance will not be considered defective for the purposes of this policy.

7. Special Orders and Layaway

7.1 Special Orders

Items ordered specifically for a customer that are not part of our standard in-store inventory are considered special orders. Special orders require a non-refundable deposit of up to 50% of the purchase price at the time of order placement. If a customer cancels a special order after placement:

• The deposit is forfeited in full.
• If the item has already been received into our inventory, the customer may be liable for the full purchase price at our discretion.
• Special-order firearms that have been transferred cannot be returned under any circumstances.

7.2 Layaway

Layaway purchases are subject to the following cancellation terms:

• Cancellations made within 7 days of layaway initiation: Full refund of payments made, minus a $25 administrative fee.
• Cancellations made after 7 days: A cancellation fee equal to 20% of the total purchase price will be deducted from any refunded amount.
• Layaway accounts that are abandoned (no payment made for 60 consecutive days without prior arrangement) will be cancelled automatically, and all payments made will be forfeited.

Layaway items are held in store and are not transferred to the customer until the balance is paid in full. Until transfer, all standard in-store policies apply.

8. Online Orders and Shipping

8.1 Firearms Ordered Online

Firearms purchased through conradguns.com are shipped to a customer’s local FFL dealer for transfer. The transfer of legal title and completion of ATF Form 4473 occurs at the receiving FFL, not at Conrad and Sons Guns. As a result, all sales of firearms ordered online are final upon shipment from our facility. If the receiving FFL is unable to complete the transfer for any reason, please contact us promptly to discuss available options.

8.2 Non-Firearm Online Orders

Non-firearm merchandise ordered online and shipped to you may be returned in accordance with Section 4 of this policy, subject to the following additional conditions:

• The customer is responsible for all return shipping costs unless the item was shipped in error or arrives defective.
• Items must be securely packaged for return shipment. Items damaged during return shipping due to inadequate packaging may not be eligible for a full refund.
• Returns must be initiated by contacting us at sales@conradguns.com or 636-229-1966 within the 30-day return window to obtain a return authorization before shipping the item back.
• Refunds for online orders will be processed within 5–10 business days of our receipt and inspection of the returned item.

8.3 Shipping Damage

If your order arrives visibly damaged, please document the damage with photographs before opening the package further and contact us within 48 hours of delivery. We will work with the shipping carrier to file a damage claim and arrange for a replacement or refund as appropriate.

9. Gift Cards and Store Credit

Gift cards and store credit issued by Conrad and Sons Guns are non-refundable and have no cash value. They may be applied toward any in-store or online purchase. Store credit issued as part of a return transaction does not expire but is non-transferable and may not be redeemed for cash.

10. How to Initiate a Return or Exchange

To begin a return or exchange, please follow these steps:

1. Contact us first. Reach out by email at sales@conradguns.com or by phone at 636-229-1966 during business hours (Monday–Saturday, 9:00 AM – 6:00 PM CT) to describe your situation and confirm eligibility.
2. Gather your documentation. Have your original receipt or order confirmation number available. For online orders, you will need your order number.
3. Bring or ship the item. For in-store returns, bring the item and your receipt to our location. For online returns, ship the item only after receiving a return authorization from us. Do not ship items without authorization — unauthorized returns may be refused.
4. Inspection and processing. Upon receipt and inspection of the returned item, we will process your refund, exchange, or store credit within 5–10 business days.

11. Policy Summary — Quick Reference

Product Category	Returnable?	Window	Notes
New firearms (transferred)	No	N/A	All sales final after transfer; defects directed to manufacturer warranty
Firearms (NICS denied / not transferred)	Yes	N/A	Full refund minus applicable fees
Ammunition	No	N/A	All sales final; no exceptions
New non-firearm accessories	Yes	30 days	Unused, original packaging, receipt required
Defective new accessories	Yes	10 days	Exchange, manufacturer referral, or refund
Used / consignment items	No	N/A	Sold as-is; all sales final
Special orders	No	N/A	Non-refundable deposit; cancellation fees apply
Online non-firearm orders	Yes	30 days	Return authorization required; customer pays return shipping
Gift cards / store credit	No	N/A	Non-refundable; no cash value

12. Changes to This Policy

Conrad and Sons Guns reserves the right to modify this Return and Exchange Policy at any time. Changes will be posted to conradguns.com and will be effective upon posting. The policy in effect at the time of your purchase governs that transaction. We encourage customers to review this policy before making a purchase.

13. Contact Us

If you have any questions about this Return and Exchange Policy or need assistance with a return, exchange, or warranty claim, please don’t hesitate to reach out.

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Return & Exchange Policy  |  Conrad and Sons Guns  |  conradguns.com  |  Effective May 17, 2026